The watch has not been worn, as the bracelet needs adjustment. I was not happy with the grade of the watch and wanted to select another. I went over the 10 day time and on the 11th day sent in a sell/trade form which was the only way to send it back. I was not aware of this or saw it specified in the return policy online, only 10 days to check it out. I later realized that the watch supposedly could not be returned if the tape was removed. When I received the watch I unwrapped it along with a red tape on the band. I purchased a pre-owned Rolex Datejust from Swiss Watch Expo in October 2022 online and without any salesperson assistance. This transaction has been identified as fraud, and therefore a refund is not available. These situations often include incorrect, misleading or falsified police reports, requests by consignees for detailed information on the loss claim filed by the shipper and rapidly escalating angry and/or threatening behavior from the consignee directed at the shipper and claim adjuster. The situation identified by *** generally consists of an individual consignee who claims the package was not delivered and falsified shipment tracking scans which appear several days after geo location information, time stamps and delivery scans confirm delivery. *** has identified a type of fraud being perpetrated on ecommerce merchants. *** also confirmed that shipment tracking scans of the Package showing the Package in *** facilities and vehicles after delivery on Novemwere falsified. *** confirms that the Package was successfully delivered to the Delivery Address on November 11, 2022. The date and time of delivery at the correct delivery address has been confirmed by multiple geo-location and time-stamp data sets held by ***.
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*** has GPS data from all their trucks, and the data shows that the *** vehicle was at the delivery address at the time the Package was scanned by the driver and marked as delivered. *** has conducted an extensive investigation into the delivery of the package, and they have found that the package was correctly delivered to the address on the order. I have attached a letter from the *** Director of Corporate Security, dated April 5, 2023.
#Swiss watch expo review full
I just want my full refund as the watch was not delivered to me and they and the carrier know and have confirmed this. The partnership between *** and SWE has nothing to do with me.
*** approved a payment and have sent SWE the check already. We had a 3 way call and SWE was directly notified by the *** claims department that the order WAS NOT delivered to me, thus making my claim valid. Regardless of all this, finally around mid March 2023, my claim was approved by *** and they have directly told SWE of this. This was not sent to *** until I contacted SWE on the 17th Feb 2023. *** opened the claim on and requested for documentation. In fact, I had to remind them to send the claim documentation over to *** as they were 17 days late to provide it. They only reply to me after I've bugged them at least a few times and the response they give is nothing that solves the issue. They say they are trying to resolve my issue but it's not true, they never get back to me on their own accord. I barely got any updates from them, each time I called them and they heard my order number their mood would change and I'd lose all the respect they had at the start of the call. SWE ran me around for months during the claim process and treated me as if I was trash. SWE (SWISSWATCHEXPO) have used *** as a carrier to deliver the item to me but the delivery went wrong and the carrier delivered the order to the wrong address. They were meant to deliver this watch within 2 days after payment on the 9th November 2022.
I purchased a Audemars Piguet Royal Oak 41mm 18k Rose **** Mens Watch 26320OR Box Papers from SWISSWATCHEXPO.
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